Privacy Policy

Golden Roots Properties ("we", "our", "us") is a Ghanaian-registered real estate company with its principal place of business in the Central Region, Ghana. We facilitate land acquisition for individuals in the African diaspora and local Ghanaian buyers. Our official contact address is goldenrootssocial@gmail.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when you visit goldenrootsproperties.com (the "Site") or communicate with us by any means, including telephone, WhatsApp, or email.

By using the Site or submitting any enquiry, you acknowledge that you have read and understood this policy. If you do not agree, please do not use the Site.

We collect information in the following ways:

2.1 Information You Provide Directly

• Identity Data: first name, last name, passport or government-issued ID number (where provided voluntarily as supporting documentation).
• Contact Data: email address, telephone number (including WhatsApp), country of residence, and mailing address.
• Transaction Data: land type of interest, number of plots, stated budget range, intended purpose of purchase, preferred payment method, and purchase timeline.
• Communications Data: messages, notes, and correspondence submitted through our contact form or sent directly to our email or WhatsApp.
• Document Data: images or scans voluntarily uploaded during the purchase enquiry process (e.g. proof of funds, identification documents). These are stored securely and are not made publicly accessible.

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, pages visited, time and date of visit, and referring URL. This data is collected for analytical and security purposes.
• Cookies: We use essential cookies necessary for site operation. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.

We use personal data only for the following lawful purposes:

• To respond to your enquiry and provide information about available land.
• To process and administer a land purchase transaction where you choose to proceed.
• To send confirmation emails and transactional communications relating to your enquiry or purchase.
• To comply with our legal obligations under Ghanaian law, including the Data Protection Act 2012 (Act 843) and land registration requirements under the Land Act 2020 (Act 1036).
• To maintain records for accounting, audit, and regulatory compliance purposes.
• To protect the security and integrity of our operations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We process your personal data under the Ghana Data Protection Act 2012 (Act 843). Our lawful bases are:

• Consent: where you have expressly agreed (e.g., by ticking the consent checkbox on our contact form).
• Contract: where processing is necessary to perform a contract with you or to take steps prior to entering a contract at your request.
• Legal obligation: where processing is necessary to comply with applicable Ghanaian law.
• Legitimate interests: where necessary for our legitimate business interests, provided these are not overridden by your rights and interests.

We retain personal data only for as long as is necessary to fulfil the purposes described in this policy:

• Enquiry records (no purchase): up to 12 months, then deleted unless you have asked us to keep you updated.
• Purchase transaction records: a minimum of 7 years from completion, as required by Ghanaian legal and accounting regulations.
• Communications: as long as is reasonably necessary to resolve any disputes or comply with legal obligations.

We may share your information with the following categories of third parties, strictly as necessary:

• Professional advisers: solicitors, surveyors, land title agents, and notaries engaged to process your land transaction.
• Government bodies: the Ghana Lands Commission, Land Title Registry, or any other public authority as required by law or land registration obligations.
• Service providers: our secure cloud database provider (MongoDB Atlas) and file hosting provider (Cloudinary), both operating under data processing agreements.
• Courier services: DHL or equivalent, for delivery of physical title documentation to your address.

We do not transfer personal data to countries outside Ghana or your country of residence except as strictly necessary for the above purposes, and only where adequate data protection safeguards are in place.

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access controls limiting which team members can view personal data.
• Secure, password-protected database hosting on MongoDB Atlas.
• Regular review of our information security practices.

Notwithstanding these measures, no method of transmission or storage is 100% secure. You transmit data at your own risk.

Under the Ghana Data Protection Act 2012 and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") of your data, subject to legal retention obligations.
• Restriction of processing in certain circumstances.
• Portability of your data in a structured, machine-readable format.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at goldenrootssocial@gmail.com. We will respond within 30 days.

Our Site uses essential cookies required for normal operation (e.g., session management). We do not use advertising cookies, tracking pixels, or third-party analytics cookies that identify you personally. By using the Site, you consent to the placement of essential cookies.

The Site may contain links to third-party websites including Calendly (for booking consultations) and WhatsApp. We are not responsible for the privacy practices of those services and encourage you to review their respective privacy policies.

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

We reserve the right to update this Privacy Policy at any time. Material changes will be notified by updating the "Effective date" above and, where appropriate, by email to registered clients. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection point of contact: